Fill your ears with advice, tips and ideas from some of the best pub operators in the business with this new podcast series for publicans from Zonal and the British Institute of Innkeeping.
Listen to the full podcast series to learn from award-winning licensees talking about every aspect of running a pub to help you grow your business and, ultimately, boost the bottom line.
Episode 1 - Chris and Jason Black, The Pityme Inn
In the first episode of our new podcast series in partnership with the BII, we sit down with Chris Black of The Pityme Inn, winners of the 2021 Licensee of the Year award, to talk about getting started in the sector and how their business has developed since opening in 2018, the key to success for The Pityme Inn, and how they’re approaching some of the key challenges facing hospitality in the current economic climate.
Episode 2 - Tanya and Alex Williams, The Polgooth Inn
In the second episode of the Pioneering Pub People Podcast series in partnership with the BII, Molly is joined by Tanya Williams of the Polgooth Inn, winner of the Licensee of the Year award in 2018 with her husband Alex, to talk about what’s new at the Polgooth Inn, how they’ve made their mark with both the local community and tourists and what the secret to success has been for the business.
Episode 3 - David Hage & Mark Osborne, The Railway
In the third episode of our podcast series in partnership with the BII, Molly is joined by David Hage and Mark Osborne, winners of the Licensee of the Year award in 2019 with their pub The Railway. Topics covered include how both David and Mark got started in the industry and in their first pub, how they’re facing the current staffing crisis and the importance of having the right staff, and how technology helps them manage their three pub estate.
Episode 4 - Cassie Davison, The Gate Hangs Well
In the fourth episode of our Pioneering Pub People Podcast in partnership with the BII, Molly is joined by Cassie Davison, Licensee of The Gate Hangs Well to talk about taking on a pub in Covid times, building the right offering for the pub, the value of customer care and technology, and the importance of maintaining a healthy work-life balance for The Gate Hangs Well’s team.
Episode 5 - Amanda & Nick Hemming, The Heron Inn
In the fifth and final episode of the Pioneering Pub People podcast, Molly is joined by Amanda and Nick Hemming, Licensee of the Year Award 2022 winners, as they discuss how they both got started in the business, how their offering at The Heron Inn has led to success for the pub, why focussing on staff development is important, and what the future has in store!
Zonal has a wide range of technology solutions designed to make life easier and businesses more profitable. Find out more about our range designed specifically with pub tenants and licensees in mind, here!
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Webinar | Using tech to enhance your customer journey and drive sales
Is your technology doing everything it can to enhance your customer journey, generate bookings and drive sales?
From optimising your online bookings through your website and tapping in to more potential customers via social media, to upselling via order & pay technology and re-booking incentives, technology can help you to provide a seamless experience and boost revenue at every stage of your customer journey.
In our latest webinar Henri Jooste, Strategic Product Manager at Zonal, and Amber Staynings, CEO and Founder at strategic sales & marketing experts Bums on Seats, explore how operators can ensure they’re getting the most out of their technology for a successful 2022.
This webinar will explore:
- Key technology touchpoints throughout the hospitality customer journey
- How this technology can help operators
- The emerging technology and future bookings channels operators should be considering
- A checklist for success for venues
Watch the on-demand webinar now!
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Webinar: Using tech to enhance your customer journey and drive sales
Subscribe to get the latest news, product announcements and industry updates
Webinar | GO Technology Consumer Research: Make it personal
In our recent GO Technology Consumer Research: Make it personal we discovered how personalisation can deepen customers’ engagement within pubs, bars and restaurants, and what businesses need to do to master it.
In the webinar below we reveal findings from the research alongside industry experts from CGA and Airship.
What we’ll be covering:
- What customers expect in terms of personalisation
- How the approach to personalisation differs according to age, gender and geography
- How to overcome barriers to personalisation
- Our ten top tips for successful personalisation
Speakers:
- Olivia FitzGerald, Chief Sales and Marketing Officer, Zonal
- Dan Brookman, CEO, Airship
- Karl Chessell, CGA Business Unit Director – hospitality operators and food, CGA
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Webinar | GO Technology Consumer Research: Make it personal
Subscribe to get the latest news, product announcements and industry updates
Webinar: Booking trends for 2022
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Webinar | Booking trends for 2022
2022 RESTAURANT AND PUB BOOKING TRENDS
Consumers are back and table bookings are on the rise. Are you ready?
Zonal have partnered with strategic sales and marketing hospitality experts, Bums on Seats, to bring you this hugely topical, free webinar, led by Zonal’s Group Product Director Alison Vasey and CEO and founder of Bums on Seats Amber Staynings.
In the webinar we discuss:
- The benefits of bookings
- 2022 V 2021
- Consumer booking trends
- Opportunities for hospitality businesses
Watch our on-demand webinar now to find out how to maximise this huge opportunity >>
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Webinar | Future Guests: The teenage take on hospitality and technology
Stereotypical depictions of teenagers suggest they are a species constantly glued to technology rather than out in the real-world experiencing hospitality outlets. Although somewhat true, it also appears, thankfully, that hospitality still holds a broad appeal to the next generation of customers.
In our webinar ‘Future Guests: The Teenage Take on Hospitality and Technology’, we’ll be discussing findings from our recent research alongside strategic forecasting and futures research firm, Trajectory, as well as discussing what operators can do to prepare.
Watch the webinar to discover:
- Teenagers’ perceptions of hospitality
- Factors that influence their decision-making process
- Which technologies they use and expect to see in the future
- How operators Lane7 and The Alchemist are planning for this next generation of guests
Speakers:
- Jack Jolly, Head of Creative, Lane7
- Paul Jones, Head of IT, The Alchemist Bar and Restaurant
- Glenn Tait, Strategic Product Manager, Zonal
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Webinar: Using tech to help grow your business | Zonal & BII Technology Masterclass
In the ever-evolving, ever-demanding hospitality industry, it’s increasingly important for hospitality venues of all sizes to keep up with technology. From enhancing customer experience in-venue to driving loyalty, the benefits are numerous. But how can operators ensure they’re making the most of the solutions available to them and where should they prioritise time and budget?
In this webinar, industry experts from Anglian Country Inns, the British Institute of Innkeeping and Zonal discuss how hospitality businesses of all sizes can use technology to grow and develop their business in the modern market.
In this webinar you will find out:
- How technology can help venues deliver a seamless customer experience
- Future developments in hospitality technology
- Advice for operators who are thinking of adopting new technology into their business
- First-hand experience and top tips from Anglian Country Inns
Speakers:
- Hannah Solomons – Head of Membership Development, BII
- Alison Vasey – Group Product Director, Zonal
- Ruth Nye – Anglian Country Inns
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#ShowUpForHospitality
No-shows are on the rise again. The number of customers not turning up for bookings risen to a new high of 14%, costing the industry an estimated £17.59bn per year..
On-demand webinar:
Tackling the impact of customer no-shows
The latest GO Technology report from Zonal and CGA revealed that one in seven people admit to failing to honour their reservations since hospitality reopened in April. But what do we know about these no-shows, and what can you do about it?
In this webinar industry experts from CGA, Bums on Seats and Zonal discuss the damaging impact customer no-shows have on operators and what you can do to tackle them.
Key insights include:
- Overview of the recent GO Technology consumer research
- Analysis into the scale and causes of no-shows, as well as the worst offenders
- Top tips on you can prevent them from happening
Speakers:
- Karl Chessell, Business Unit Director – Hospitality Operators and Food, EMEA, CGA
- Amber Staynings, CEO, Bums on Seats
- Henri Jooste, Strategic Product Manager, Zonal
Join the campaign to make no-shows a thing of the past
No-shows cost the hospitality industry an estimated £17.6 billion in lost sales every year. Join our group of passionate industry supporters to help spread the message far and wide and encourage customers to #ShowUpForHospitality.