Assessment 3:
Speeding up service
Zonal’s Speeding Up Service self-assessment
Answer a few short questions to identify whether your tech helps you deliver the consistently high levels of service that your customers expect. At the end you’ll get personalised guidance to help you turn more tables and generate maximum yield.
Take our other self-assessments to see if you score just as well across other key areas.
1: Reducing administration tasks
Find out if your tech helps you remove manual tasks that sap time and resources, and enables you to improve speed and…
2: Driving revenue
Let’s focus on your bottom line, and examine how your tech helps you to drive additional revenue. In this quick but…
Assessment 1:
Reducing administration tasks
Zonal’s Reducing Administration Tasks self-assessment
Answer a few short questions to identify whether your hospitality tech helps you combat any admin time-sinks or manual tasks that could be automated. At the end you’ll get personalised guidance to help you maximise your staffing resources and remove the manual grind.
Take our other self-assessments to see if you score just as well across other key areas.
2: Driving revenue
Let’s focus on your bottom line, and examine how your tech helps you to drive additional revenue. In this quick but…
3: Speeding up service
Fast service is a key factor in improving the customer experience and turning more tables. Our third 5-minute…
Join us for another series of podcasts exploring every aspect of running a pub to help you grow your business and, ultimately, boost the bottom line, featuring some of 2023’s best pub operators! Fill your ears with advice, tips and ideas from some of the best pub operators in the business with this podcast series for publicans from Zonal and the British Institute of Innkeeping.
Missed our 2022 series? Dive into the entire podcast series now!
Episode 6 - Joe Buckley and Flo Pearce, The Tollemache Arms
In the first episode of our Pioneering Pub People 2023 podcast series in partnership with the BII, we sit down with this year’s BII Licensee of the Year champions – Joe and Flo from The Tollemache Arms – to talk about all things Tolly. From Tolly Fest and running effective pub marketing campaigns, to sharing their experience entering the BII Licensee of the Year Award for a second year running, discover what makes The Tolly the hub of the local community.
Episode 7 - Michelle Gilmour, The Old Windmill
In the second episode of our Pioneering Pub People 2023 podcast series in partnership with the BII, Molly is joined by 2023 Licensee of the Year Award finalist Michelle Gilmour of The Old Windmill in Coventry to talk about how she got started in the industry, what keeps people coming back to The Old Windmill, her approach to managing staff, and the challenge of keeping hungry customers in-venue whilst still remaining a wet-led pub.
Episode 8 - Ollie Coulombeau, The Turk's Head
In this episode of the Pioneering Pub People Podcast, Molly is joined by Licensee of the Year Award 2023 finalist Ollie Coulombeau of The Turk’s Head in Twickenham to talk through what makes his pub such a success! From the differences in managing different customer-bases between locals and visitors for Twickenham Rugby, to his career in hospitality, developing his team and what’s in store for the coming years!
Episode 9 - Keris De Villiers, The Pig & Whistle
In this episode of the Pioneering Pub People Podcast, we’re joined by Licensee of the Year Award 2023 Finalist Keris De Villiers to explore what makes her pubs so great – from sustainability, to putting together, managing and developing a great team, and sponsoring local sports teams!
Zonal has a wide range of technology solutions designed to make life easier and businesses more profitable. Find out more about our range designed specifically with pub tenants and licensees in mind, here!
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Subscribe to get the latest news, product announcements and industry updates
People vs Tech: What guests want in 2023
Exclusive research into hospitality consumer attitudes towards technology as part of the overall guest experience
The role of technology in hospitality is evolving – not only are guests used to seeing technology in-venue, they now expect it to be present. But the importance of human connection for which the hospitality industry is known and loved so well, is not to be underestimated.
Produced in partnership with CGA by NielsenIQ, we asked 5,000 UK hospitality consumers to find out their views on technology in hospitality.
With 55% of those surveyed believing that a balance between technology and a human touch delivers the best hospitality experiences, ensuring you’re meeting the expectations of ever-increasingly digitally-savvy guests, will be key for success now, and in the future.
What's in the report?
- When guests prefer to use technology versus interacting with staff
- How guest preferences change at different stages of the customer journey
- Average spend by tech natives versus those who prefer a human touch
- How attitudes to tech may develop over time
Subscribe to get the latest news, product announcements and industry updates
Subscribe to get the latest news, product announcements and industry updates
Watch: 2023 hotel guest trends to help you maximise revenue
Subscribe to get the latest news, product announcements and industry updates
Watch: Embracing the future of hospitality tech
Download the full reports to discover more!
Subscribe to get the latest news, product announcements and industry updates
Webinar | Embracing the future of hospitality tech
Throughout 2022, we published four unique pieces of topical research exploring some of the key consumer trends hospitality operators need to be aware of to meet the demands of the modern, digital-savvy consumer.
From how the next generation of hospitality guests view the industry and the demand for personalisation, to how consumers are using social media and search engines to engage with hospitality venues and how they prefer to pay when they do visit pubs, bars and restaurants, the research is packed full of actionable insights you can use to improve your guest experience and boost revenue.
To help you navigate all this great research, Zonal’s Chief Sales & Marketing Officer Olivia FitzGerald explored some of the key findings from across our research this year in this brief 16 minute webinar!
Watch the webinar to discover insights from 5,000 representative consumers, including:
- How consumers are using social media to engage with hospitality venues
- Appetite towards sharing the data required for personalisation
- Top ways customers like to pay
- What the future of hospitality technology might look like
